Just to show I share the same human traits as everyone else, even though I am fairly IT literate, I thought I would share the following with you because it demonstrates that being cautious is often not enough.
My iPhone had been nagging me for some time about upgrading. I usually keep things up to date, and finally had some time and decided to go ahead with the update. I have a MAC and backed up the iPhone into iTunes before proceeding, because I have been caught out before!
I have the usual range of weird stuff on my iPhone that gets played around with once or twice and then forgotten. But there are a handful of Apps I use all of the time, one of which is a password manager called FireBox.
I have had this for around eight years and it has always served me well. It was pretty basic, simple to use and not particularly glossy or elaborate. I keep or should say now; kept…. most of my critical passwords in there. For some years now I have not used the same password in multiple places unless it is for a simple login which represents no security threat if compromised.
I carried out the upgrade, and was presented with a message that some of the apps needed upgrading and to check in the Apps store, or contact the author. Wow, contact the author, that seemed like an odd request. Well it said contact the author, because the app was no longer supported by the new operating system.
There were only around 4 not supported, but one of them was FireBox. At this point panic starts to set in, but I did carry out a backup before I started, so I am covered…..
I start to research how to roll back the operating system. I find a way of doing it, download the old iOS, and before starting plugged my iPhone back into the computer. Here is where my problems started. On plugging my iPhone back into my computer, it backed it up again, and overwrote my previous backup. Only it is a different operating system now, and we have already established that FireBox is unsupported.
Bottom line, by the time I got the old operating system back on the iPhone I had nothing to restore other than a much older backup.
And the lesson of this sad tale
Don’t assume anything. I should have manually backed it up and stored the backup somewhere else. The whole process cost me 2.5 days so far going around and restoring passwords from various places. My family tell me I worry too much about things, well this is one example where paying a little more attention would have been hugely beneficial.