… is not JUST webmail

I thought I would make some comments here following some conversations I have had recently with people. There may be some misunderstandings.

Multiple 10GB mail boxes

If you are using the mail accounts provided with the hosting, the mail boxes are each 10GB in size. While you can access them through this address: https://stackmail.com you can also access them through ANY device with a mail client (aka mail program).

I personally access my mail account on the following devices:

iPhone, iPad (using the native email application), Macbook using Mac mail, iMac using Mac mail, Windows 7 desktop running Outlook & Thunderbird, Windows 10 laptop running Outlook and on any of those devices I can also use a browser to get to webmail. I also run my accounts as IMAP. This means on each device, I get the same view of my mail including any special folders I have set up. This is because I am viewing mail on the server, and not locally. If I was set up as POP3 on my clients, then the server is only used as temporary storage for mail.  Continue reading Webmail…..


Problems with Webmail?

Over the last 4-6 weeks a few people have reported seeing an error reported by webmail. The hosting company has reviewed this some weeks back now and made changes, and now it happens less frequently. If you see any error messages while accessing website (or anywhere else) please take a screenshot (press the print screen button) and paste the screenshot into a word document, or an image file. Send it to me with the following information:

  • The time it occurred. (very important)
  • What you were doing
  • What the IP address of your computer is. You can find this out by googling “what is my IP”

Continue reading Problems with Webmail?


Group Calendar

I have been asked on a number of occasions is it possible to have a group or office shared calendar. The problem is generally those people who are used to using Outlook in a business context have used an Exchange Server which managed all of the calendaring functions for you. In a charity situation, particularly a small regional one, it is not very likely that your charity uses a Microsoft Exchange server. The calendar management needs to be handled at a central point such as a server.

I received a request about a group calendar a few days ago and did some digging and have come up with a solution. So if you are interested in having an office calendaring system that is online, that your volunteers and office staff can log into then this may be for you. Continue reading Group Calendar


Some checks to make

One of the things I try to provide is a one stop shop for email and for the website. While moving people over the past 6 weeks, it has become apparent that some people are still using 3rd party email systems. That is absolutely the right thing to do if you consciously set it up to work in that way. Particularly those of you that have moved to Outlook 365 which uses cloud based email.

Who sources your email?

However in a few cases I have found email is being used through a 3rd party provider, but nobody knows why. The issue here is you may be paying twice for hosting.

There is another case where people are using hotmail, yahoo or gmail accounts. Possibly because they did not realise they could use an email account with their domain name. Continue reading Some checks to make


Hosting Move News (May 2017)

While preparing the newsletter for May, I thought I would place a quick summary here for those that are interested.

At the beginning of May 2017, I am around 75% of the way through moving everyone from their former hosting to the new hosting.  For most people the move required little more than a change to where they were picking up email from. For those using 3rd party email services, or not using mail associated with their domain name, they did not need to do anything.

Some Goodies for you

For many people that find the idea of editing a website to be a daunting prospect they are not generally interested in looking any deeper into the systems that are available through the hosting.  Things such as email set up, out of office messaging, forwarders etc. For this reason I have set up Control Panel users for the new system on the basis of whether they were accessing their control panels before the move or not. If you were not using it, I have not bothered to ask. If you are a “power user” then I have set you up on the new system.  Anyone wishing to have access to their hosting control panels can contact me and request to be added. I will need from you your contact details including address and telephone number. These are used in the form to set up the control panel user. Continue reading Hosting Move News (May 2017)


New Cpanel for migrated websites

The following is available to all of my clients. Each hosting account has a control panel where you can access various things in the hosting. For example set up forwarders, set up email accounts, change the password on email accounts, set up an out of office message. Backup the entire hosting including email. Block countries from accessing the hosting.  Continue reading New Cpanel for migrated websites


March 18th – April 30th Migration in progress

If you have read the previous items on my support pages you will know that we had some failures in March with websites being unavailable for short periods of time. I was in constant communication with technical support, whatever the problem was (it amounted to a little over 6hrs downtime for websites over a period of 2 weeks) there were three separate emergency attempts to resolve the problem. I considered that the performance, and some other factors relating to support requests I deal with on a day to day basis suggested that I should seek an alternative hosting account. Not a step that is taken easily, because there is a lot of work and co-ordination to do this. Continue reading March 18th – April 30th Migration in progress


Website Availability

13th / 14th March 2017 Hosting status

At 6pm through to around 8:20pm on the 13th of March access to websites became intermittent. Mail services were maintained and unaffected.

I am adding this entry at 2pm on the 14th of March. Websites have become intermittent again because InMotion Hosting, the hosting company are running some unscheduled maintenance on the server. The issues seem to relate to the MySQL database which is a critical component of WordPress websites.

As we have had several instances of downtime on this server this year I have decided to take out another Reseller Hosting account based with 20i Ltd in the UK to achieve a better service. I am currently testing this hosting. The site you are looking at now is currently running on their systems. It is noticeably faster. I will be running some tests over the next week or two.

Depending on how quickly InMotion Hosting resolves the problem; anyone wishing to move to the new hosting (provided I do not find any reasons not to move) I can move you over in approximately 24hrs starting next week. (Week commencing  20th of March). Continue reading Website Availability


Hosting Review – Your opinion counts.

Each year I review the performance of the hosting we are using. I use two centres, one in the UK and one in the USA. We use reseller hosting, which is shared hosting, this means activities on other sites not under my control may affect the performance of our sites. This has historically not been an issue, and has been well managed at the respective hosting companies. We have had two outages over a couple of hours over the past 2 weeks with one of the hosting companies which is what is prompting my thoughts here. these are exceptional, and we have not seen this over the previous year.

I am aware that in business, those seeking to be successful, may not offer the same service when they are successful, or have outgrown their infrastructure, which may be what we are seeing at one of the hosting companies. I cannot tell right now. However now is a good time to look retrospectively. Continue reading Hosting Review – Your opinion counts.