Wearing another hat I am chair of a NAG group (Neighbourhood Action Group), they are all over the UK and they generally cover an area of towns or villages and liaise with the local police in the UK.
I did a presentation the 19th of November at my local NAG on Cyber Safety. It is pitched at the home user (so applicable to adults of all ages), and parents and incorporates advice for parents with young children and young adults who are perhaps most at risk.
I have also included a selection of “nasty emails”, (images of them, not the full emails), to show how spammers, hackers and others try to hook people in, and what you should look for.
You are more than welcome to access and share the items on this site, and I can even send you copies localised for your site if you wish. (It represents a useful resource to help people stay safe).
There are four pieces of information on the site.
1). 10 page document covering pretty lots of areas including handling phone calls. Suggest you start here. It also includes references to other resources I used to research the material.
2). PPT presentation in PDF format. This is what I used at the meeting
3). Single page extract of advice for parents and young adults around surfing and chat rooms.
4). On the site, on a linked page are images of example emails containing viruses and other malware. I get a lot of them, some are very clever. It is easy to see how the less vigilant might get caught out by them.
The key message is an analogy with security in your home. If you pay £60+ for a Yale lock on your front door, why would you not pay for a high quality anti-virus program on your PC to protect you and your data. Many organisations I have worked with in the charity sector still use Free AV programs. You would not remove the lock from your front door would you?
The page I am referring to can be located here: http://www.misbournenag.org.uk/cybersafety if you want a version localised for your organisation let me know.