Category: Social Media

Introducing Forums

In July I built a site where one of the requirements was to include a forum. I have not done this before, but I  have come across them and use them on a regular basis.

I have just added the functionality to this website. If you are one of my clients you can join this area, it is managed through a registration form. I receive the form and review it. If I recognise you as one of my clients I grant you access to the system.

There are three forums set up. One is a general forum, the other two are specific to satellite website owners from Home-Start and the NACCC’s Child Contact Centres. I have built a lot of websites for these two groups, and it seems to be a good idea to offer the opportunity for an online community to share ideas and have a place to test concepts. Being specific to a group is useful, because everyone in that group will have the same clients, the same services, and the same problems to deal with.

Do you need a forum?

Continue reading Introducing Forums

Online Chat Support on your Website

Online chat

This may be a step too far for some people, but equally I have been asked for this functionality in a site last year. So if you want to connect with your clients this may be for you, and to some extent it is free as well!

What does it do?

WP Live Chat places a small speech bubble in the bottom right corner of your website. If a visitor places their cursor on it, it tells you what it does. It enables the visitor to chat with an “agent” in other words, you or someone in your office.

Let’s say you are providing support to people. This allows someone interested in receiving the service, maybe volunteering, or even providing funding to you to connect to you immediately.  We live in a world where we want everything now, so this makes it very easy for the user to connect to the organisation. Continue reading Online Chat Support on your Website

Adding a Twitter Feed

Many of the organisations I work with manage social media marketing through Facebook and Twitter. I know from my own experience that you reach a different and frequently younger audience through Facebook and Twitter compared to relying on people visiting your website.

For my local village association we have around 900 subscribers that receive a newsletter each month, and around 350 subscribers to a Facebook group. By checking the demographics in Google Analytics we know that the majority of website visitors are aged 35+. We reach a younger audience through Facebook. The behaviours are different, the conversations are different on Facebook compared to the discussions associated with Posts.

I have recently installed two plugins that repeat the Facebook and Twitter activity on your website. They are easy to set up provided you are logged into your respective accounts. On this article I am going to refer to Twitter.

Where to put it?

Continue reading Adding a Twitter Feed

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